After sales services include the delivery of the products to the customer, installation, user training, maintenance and repair services and original spare parts supply. That's after sales services is a group of activities.
After sales and spare parts services are the key factors that proviide customer satisfaction and influenced customer purchasing preferences. In other words after sales services provides continuous sales after the products are delivered to the customer.
It is hard for the companies to realise long term machine/product sales goals who do not care about after sales services, but only focus on sales. Spare parts business is the key part of after sales. Spare parts service means: The right spare part should be supplied on the right time and with the right price.
Wıth this principle Bozkurt Makina supplies its customers the spare parts with the lowest prices.